Effective Date: 07/29/2025

Unbound Physical Therapy is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or communicate with our clinic.

1. Information We Collect
We may collect the following information:

• Personal information: name, email, phone number, and other contact info submitted through online forms or communications.

• Health-related information: if you provide any information about your symptoms, medical history, or care needs when contacting us.

• Scheduling and billing details: if you book appointments or request estimates.

We do not collect or store financial information directly through our website. All online payments and scheduling are handled through secure third-party systems (e.g., JaneApp).

2. How We Use Your Information

We use your information to:

• Respond to inquiries

• Schedule appointments

• Send you requested materials or reminders

• Provide you with a Good Faith Estimate

• Comply with legal, billing, or recordkeeping obligations

We do not sell or share your personal or health information with third parties for marketing.

3. Your Health Information and HIPAA

As a healthcare provider, we are required by law to maintain the privacy and security of your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA).

Your health information will only be shared:

• With your explicit consent

• For treatment, payment, or healthcare operations

• As required by law (e.g., subpoenas, public health reporting)

You have the right to:

• Request a copy of your records

• Request corrections to inaccurate info

• Ask how your information has been used or disclosed

• File a complaint if you believe your rights have been violated

To exercise any of these rights, please contact us using the information below.

4. Website Security

We take steps to secure your information, but no internet transmission is 100% secure. We recommend you do not share sensitive health information (like diagnoses or medical records) via standard contact forms, text, or email.

All scheduling and medical communications should be done through our secure EMR (JaneApp).

5. Cookies and Analytics

Our website may use cookies or analytics tools to track anonymous website usage. These tools do not collect personal or medical information and are used only to improve website performance and user experience.

6. Contact Us

If you have any questions or concerns about this Privacy Policy or your health information, please contact us

7. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be posted here, with the effective date noted at the top.